Web site

• Assistance for International Customers
  The English version of the Sofiyska voda web site is not a complete mirror of the Bulgarian version. You will find that the English version is presentational in essence, whereas the Bulgarian version is customer centric and contains an involved customer profile functionality to serve the needs of the mainly Bulgarian customer base in Sofia. If you don’t speak Bulgarian and you need assistance with your bills or any of the services of Sofiyska voda or if you experience difficulties with how the web site works, please call our Communcations Department at (+359 2) 812 24 88 or email us at communications@sofiyskavoda.bg . You could also use our Call Centre at (+359) 700 121 21.

My bill

• How is the bill for water formed?
  The water bill for domestic customers is formed in two ways: by the indications of the water meters or on the base of inhabitants’ number. When they have water meters installed on each water deviation (standpipe) in the house and they are registered in the data base of “Sofiyska voda” AD, after they are legalized, the bill is formed according to what meters indicate. Our meter reader reports the indications of the water meters each three months. In the two medium months monthly is billed an average water consumption based on the average consumption of the household for previous period. After the quarterly actual meter reading, the bill is leveled according to the real water consumption in the property. The general (incoming) water meters of the buildings are read each month. As an exception it is allowed for users, which have no water meters installed on each standpipe or there are such, which are not legalized with plastic seal and which are not registered in the data base of the company, the bill for water is formed on the base of the inhabitants’ number. According clause 39, paragraph 5, and point 1 of Ordinance №4 the monthly base for one inhabitant is 6 cubic meters, when the house has a healing installation, and 5 cubic meters, when the house has no healing installation. In block of flats where is registered some difference between the indicated quantity water of the general water meter and the sum of the consumption in the detached properties (the consumption of the individual water meters and the indicated base of the inhabitants’ number) for the balance-sheet values’ period between two actual readings, to the individual expense is added the respective quantity to the “common usage”.
• How is the quantity “common usage” defined?
  With difference between the indication of the general water meter and the sum of the consumption in the detached properties (the consumption of the individual water meters and the indicated base of the inhabitants’ number) for the three months, according to clause 39, paragraph 4 of Ordinance №4, the same is allocated among the households according to the individual consumption of each property. “Sofiyska voda” AD reads monthly the indications of the general (incoming) water meter in the building, which is installed on the building’s water house connection and which shows the whole quantity used water by the customers. The individual water meters are read on each three months. The quantity “common usage” is included in your water bill only once in each three months, i.e. after the actual meter reading of all water meters. In this way during the first two months you receive invoices without “common usage” included, and on the third month it will be allocated among the households and respectively – included in your invoice. The quantity “common usage” may be caused by different reasons, as an example: the inner W&S installation of the building is not in a good technical shape and there are detected slight leakages; there are no legalized individual water meters installed in each property and the consumption there is defined according to the inhabitants’ number (which doesn’t affect to the actual consumption); for some of the water meters have past 5 years from the previous metrological check-up, which can affect the precision of the measuring.
• How to pay the water bills?
  “Sofiyska voda” AD gives an opportunity to pay the debts for water by partial payments and not necessarily covering the whole month bill. In this way you can define the size of the month payments by yourself, as we inform you in your invoice that for the rest of the debt will be included month interest. If you have bigger unpaid debts, the titular of the account or an authorized by him person can conclude an agreement for payment by installments. The original installment is 30% of the whole debt for physical person and 50% for juridical person. The rest of the debt is spaced out to the contractual date without deficit of the month interest. Except for the defined month installments covering the debt of the concluded agreement, it must be also paid off the current bills. For information about all payment methods please visit our Service Centres or call (+359) 700 121 21.