Sofiyska Voda – With A Third Big And Modern Customer Service Center

27 June 2018

Starting on the 28th of June, a new Customer Service Center will be opened on the ground floor of TZUM at 2 “Maria Luiza” Blvd. It will function with extended working hours from 09.00 a.m. to 08.00 p.m. every weekday and from 10.00 a.m. to 02.00 p.m. on Saturday like the other new, convenient and located in a communicative place customer service center in Mega Mall in Lulin r.q.

In the new CSC Sofiyska Voda provides functional separation of the services in order to save the inconvenience and time for the customers. There are designated desks for payment of bills and other fees, for the provision of fast services and information, and for requests of services, which require a longer time for processing. In the CSC there is an electronic queue management system providing tickets with numbers to guide customers. On the screens are displayed video materials with the services of the company, advices to the customers and the latest news. There are also comfortable seats for waiting with free Wi-Fi, as well as sockets for charging mobile phones. 

In connection with the operation of the new center on Thursday the 28th of June the customer service center in Zone B-5 R.Q. terminates its work. The customer service center in Architecture and Urban Planning Unit (NAG) on 5 Serdika St. will specialize only in the accepting of technical documentation for new connection to the WSS network.
The renovated centers are another stage in the overall modernization of customer service under the motto “Services Going Swimmingly”, which Sofiyska Voda, operated by Veolia introduced. The company is the first WSS operator to offer a 24-hour free phone line - 0800 1 21 21, as well as the only company with a Mobile Customer Service Center – a van equipped with all necessary technologies to provide the full set of services, offered at the fixed customer service centers of the company.

The customers of the company, who prefer online communication regarding their water consumption, have the opportunity to use remotely each of the provided services on
What kind of water do we drink Customer Service Center Mega Mall Lyulin   
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