All customer service centers of Sofiyska Voda will return to their normal business hours

13 May 2020

From May 19th Sofiyska Voda restores the normal business hours of all of its customer service centers and restores its normal course of work and cancels the condition for the customers to make a preliminary appointment for their visits, introduced during the state of emergency. The company will again provide its full package of technical services but only with the option for the ordinary service order. The cash desks of the customer service centers will be also open for payments in cash.

The customer service centers will work while observing strictly the safety measures recommended by the Ministry of Health: measurement of body temperature, regular disinfection of the premises and the work places after each contact with a customer, ventilation and the use of protective equipment by the employees of Sofiyska Voda. It is still mandatory for the customers to wear a mask when they enter the customer service centers and keep a distance of at least 2 meters. No more than three people will be allowed in the waiting areas.

The working hours for customers are as follows:

CSC TSUM: Monday - Saturday: from 09:00 to 18:00, from 13:00 to 14:00 a break for disinfection

CSC Mega Mall Lylin: Monday - Saturday: from 09:00 to 18:00, from 13:00 to 14:00 a break for disinfection

CSC Business Park Sofia: Monday – Friday: from 08:00 to 17:00, from 12:00 to 13:00 break for disinfection

CSC NAG: Monday – Friday: from 09:00 to 17:00 (the customer service center provides only technical services)

In the meantime, following the lifting of the state of emergency due to the pandemic in the country, Sofiyska Voda starts to restore gradually also the implementation of the planned repair works for maintenance of the WSS network, as well as the validity of the 30-day period for payment of invoices, regulated in the General terms and conditions for the supply of water supply and sewerage services. 

The company wants to express its gratitude to all its customers for the understanding and scrupulously adherence to the imposed Health and safety measures which are taken for their protection and the one from our employees. 


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