As part of the international Veolia Group, Sofiyska Voda respects the common values of the company, adheres to ethics, morality and statutory compliance. Their observance is a guarantee of the provision of quality service, creates value and builds confidence in our employees, stakeholders, partners, and customers.  

IF YOU CONSIDER THAT YOU HAVE WITNESSED CORRUPT BEHAVIOR, ABUSE OF POWER OR UNLAWFUL ACTS BY OUR EMPLOYEES, YOU MAY ALERT US:   
∙    On the anti-corruption phone number: 02 812 25 21 
∙    Via our Call Center on the free phone line: 0800 121 21
∙    With a message via Sofiyska Voda’s question form 
∙    In our customer service centers 

Forms of corrupt behavior, for which you can alert: 
∙    Active corruption
∙    Passive corruption
∙    Conflict of interest
∙    Receipt of gifts/invitations
∙    Lobbying
∙    All other activities in breach of the statutory requirements and ethical norms and rules of conduct. 

To process your alert as soon as possible and efficiently:
∙    It is recommended that you describe in the alert all facts and circumstances that are known to you, for example: place, date and person who committed the unlawful acts and their essence; 
∙    Anonymous alerts are not processed; therefore, when you submit an alert, please provide contact data, confidentiality is guaranteed!