Sofiyska Voda AD has developed new flexible options to provide design services for water and sewer service connections, street water mains and sewers, as well as temporary traffic organization and safety. They are already remotely accessible as well.

A dedicated space will be organized in the Customer Service Center (CSC) in Business Park Sofia from Monday, 30 March 2020. Available hours to get an appointment will be from 08:00 to 17:00 h excluding the period between 12:00 to 13:00 dedicated to disinfection of the office spaces.

In regard to the aggravated epidemiological situation caused by the spread of COVID-19 and the need of limiting the physical contacts with customers, Sofiyska Voda extends by one month (30 calendar days) the period of time for the fulfillment of all prescriptions issued so far, whose deadline has not expired yet.

The e-invoice is a free service providing a virtual option of the original printed monthly invoice. The document contains an e-signature and it is fully legitimate before the state financial institutions.

All companies from Veolia Group in Bulgaria have been on alert since early March and have adopted until now a number of measures to tackle the issues related to the COVID-19 virus infection. A dedicated crisis team has been activated to coordinate the actions between our entities, to maximize the sharing of useful information and to ensure an adequate response to a very dynamic situation. The measures taken are fully compliant with the recommendations of the public authorities and in line with the Veolia Group guidelines.