Questions and Answers

Web site

  • Assistance for International Customers

My bill

  • How is the bill for water formed?
  • How is the quantity “common usage” defined?
  • How to pay the water bills?

Protect the personal data

  • How does Sofiyska Voda protect the personal data which I provide through this website and what does it use them for?

Unauthorized water consumption (commercial water losses)

  • What are the commercial water losses?
  • What consumption is deemed to be unauthorized (illegal)?
  • Types of illegal connections
  • What penalties are envisaged by law in the various cases?

Water Quality

  • Why is sometimes the water running from the taps white?
  • Why is it possible that water smells of chlorine?
  • How can the internal WSS network deteriorate water quality?
  • How is potable water quality monitored in Sofia?

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What kind of water do we drink Customer Service Center Mega Mall Lyulin   
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