Reporting of infringements
As part of the international Veolia Group, Sofiyska Voda AD respects the common values, observes ethics, morality and compliance. Their respect is a guarantee for the provision of quality services, creates value as it builds confidence in our employees, partners, and customers.
IF YOU HAVE WITNESSED CORRUPT BEHAVIOR, BREACHES OF THE BULGARIAN LEGISLATION OR ACTS OF THE EUROPEAN UNION, OR OTHER BREACHES UNDER THE LAW ON PROTECTION OF PERSONS REPORTING OR PUBLICLY DISCLOSING INFORMATION ON BREACHES CONCERNING THE COMPANY’S ACTIVITIES, YOU MAY ALERT US:
- By phone on the number for breach reporting: 02 812 25 21
- Via our 24/7 Call Center on the free number: 0800 121 21
- Through Sofiyska Voda’s email Q&A form
- At our customer service centers
- Through an alert registration form for breaches as per the Law on protection of persons reporting or publicly disclosing information on breaches.
Forms of corrupt behavior and other breaches, for which you can alert us:
- Situation of corruption – offering and/or receiving a bribe;
- Conflict of interests;
- Receipt of gifts/invitations;
- All other activities that violate legal requirements, ethical standards and rules of conduct, as well as breaches of the Bulgarian and European legislation, which fall within the scope of Art. 3 of the Law, for example: in the sphere of public procurement, transport safety, environmental protection, privacy and personal data protection, etc.
What we need in order to process your alert as quickly and effectively as possible:
- In order to consider your alert, it should contain at least the following data:
- the whistleblower’s (reporting person’s) full name, address and phone number, as well as an email address, if any;
- if the alert is sent against a specific person and he/she is known – the name of the person against whom the alert is submitted and his/her workplace;
- specific data for the breach or the real danger of committing such breach, the place and time of the breach in case it has been committed, a description of the act or the situation and other circumstances provided that the whistleblower is aware of such;
- the date of submitting the alert;
- signature, e-signature, or other identification of the whistleblower.
- For processing a written alert submitted in connection with violations in accordance with the requirements of the Law on Protection of Persons Reporting or Publicly Disclosing Information on Breaches, it is necessary to complete an alert registration form for submitting information about violations under the Law.
- The alert can be accompanied by any sources of information in support of the statements made and/or any reference to documents, including data on persons, who could confirm the reported data or provide additional information.
- Alerts that contain patently false or misleading statements of facts will be returned with instructions to the whistleblower to correct the statements, as well as with information about his/her responsibility for false accusation.
- Anonymous alerts will not be processed; therefore, please provide your contact details when submitting an alert.
- Your anonymity is guaranteed within the meaning of the Law on Protection of Persons Reporting or Publicly Disclosing Information on Breaches.
- Protection within the meaning of the Law on Protection of Persons Reporting or Publicly Disclosing Information on Breaches starts from the time the alert is submitted.
- We receive the alert and confirm receipt within 7 days;
- We maintain contact with the whistleblower, and if necessary request additional information from him/her and third parties;
- We provide feedback to the whistleblower about the actions taken within three months after confirming receipt of the alert;
- We accept and document oral alerts;
- We provide an opportunity for the affected person to present and identify new evidence to be collected in the course of the investigation;
- We refer the whistleblower to the competent authorities when his/her rights are affected;
- We forward the alert to the relevant external authority (Commission for Personal Data Protection) if it is necessary for actions to be taken on its part, notifying the whistleblower in advance of that.