Sofiyska Voda switches to self-reading of the individual water meters

Sofiyska Voda switches to self-reading of the individual water meters

The company will register the data about the individual water meters without physical contact with the customers


09.11.2020

In connection with the complicated epidemic situation, the meter readers of Sofiyska Voda will register the data about the individual water meters without physical contact with the customers. The company relies on the customers to submit self-readings considering mutual health and safety.

To remind, there are many ways for easy and quick submission of self-reading:
-  Free call at phone: 0800 121 21;
-  By a customer profile on the website of Sofiyska Voda;
-  By a written form for inquiries on the website of Sofiyska Voda;
-  As an alternative remains also the wide-spread practice of leaving a note containing the data about the water meters put at a visible place on the door.
  
If it is not possible to take a reading of the individual water meters, an estimated bill will be charged automatically, based on previous water consumption, which will be adjusted if needed at the next actual reading of the water meters.

The revenue water meters will continue to be read without any change. 
Also, the two Customer Service Center - in MegaMall, Lyulin r.q. and in the building of the Architecture and Urban Planning Directorate will be temporarily closed. The aim is to reduce as much as possible the risk to the health of the employees by a possibility for flexible working hours in the other two centers.

The working hours of the two other CSCs are as follows:
Mladost 4 r.q., Business Park – Monday to Friday, from 8 a.m. to 5 p.m., with breaks from 12:30 to 13:00 and 15:00 to 15:30 for disinfection of the premises.

TZUM - Monday to Friday, from 9 a.m. to 6 p.m., with breaks from 12:30 to 13:00 and 15:00 to 15:30 for disinfection of the premises.

The health and safety of the customers and employees of Sofiyska Voda, operated by Veolia, are company's priority, which requires to reorganize the work, but at the earliest opportunity the full capacity of the services will be restored.

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